Trang Chủ
The motto of the SBV is to create the most favorable conditions, as well as minimizeexpenses for citizens and businesses in having access to banking services. This has contributed to raising the national credit access index, enhancing the prestige of Vietnam’s investment environment and supporting the businesses.
Drastic direction and implementation
SBV Deputy Governor, Mr. Dao Minh Tu, said: "In implementing tasks, we always consider citizens and businesses as the focus of public administration reform. This has been clearly reflected in the efforts ofthe SBVand the whole banking system. Particularly, for those organizations which have direct contact with citizens and businesses, it is necessary to be deeply aware of the reform objectives and office culture in order to create the most favorable conditions for citizens and enterprises in transactions with banks".
Accordingly, in order to realize the objective of building the government of creativity development, integrity, and action, improving the quality of service delivery for people and businesses, under the direction of the Prime Minister and the PAR Steering Committee, during the year of 2017, there was a significant change in awareness and actions of the SBV's leaders, from the SBV's Governor to all officials, civil servants and employees of the banking sector, demonstrated by the issuance and direction of implementation all PAR contents and administrative procedures.
Supporting businesses and improving business environment
Adhering to the objectives and tasks set in the Government Resolution No. 30c / NQ-CP dated November 8, 2011 on the State Administration Reform Master Program for the period 2011-2020, the SBV hasdeemedadministrative reform as afocal task to carry out the strategy of reforming and renovating banking operations.Based on this, the SBV made specific PAR plans and programs (every year and 5 years), and involving the whole banking sector to implement drastic.
The SBV’s Governor asked heads of units to viewadministrative reform and administrative procedure reformasa very important and urgent task, and the main solution to improve the operational efficiency and quality oftheir units. The head of the unit should set a good example; have a caring and responsible attitude; give specificdirections to this work; recognize and reward groupsor individuals who have a good performance, criticize and penalizegroupsor individuals who violate regulations or are neglectful of their duties in a strict manner. The SBV regularly monitored, supervisedall units in the banking sector to properly assess the implementation and correct those units that haven’t done well in a timely manner.
In order to ensure unity and synchronization of reform solutions in the banking sector, the State Bank directs the system of credit institutions (CIs) to implement specific tasks of simplifying administrative procedures, cutting down lending interest rates and service charges, enhancing transparency and access to credit, facilitating organizations and individuals in transactions with CIs, directly supporting enterprises, showing the enthusiasm and responsibility of the banking industry towards the development of the businesses contributes significantly to the improvement of the business environment and enhancing the competitiveness of the economy.
In addition to the implementation of the objectives and tasks under the State Administration Reform Master Program for the period 2011-2020, the SBV also actively carried external reforms, with the focus on comprehensivelyimplementingreform measures in governance, tightening discipline in administration and public service delivery, thereby effectively using available resources, promptly solving key and urgent tasks with good quality, especially in recent years.
Regarding institutional improvement, the SBVformulated, submitted to the National Assemblyfor approval a Resolution on bad debt settlement and the Law on the amendment of a number of articles of the Law on Credit Institutions, and issued the new regulations on management of lending activities…As for administrative procedure reform, in 2017, the SBV reviewed and ruled outnearly 70 administrative procedures, the total cost for completing administrative procedures decreased by 20%, exceeding the target of 10%/ year assigned by Government. Concerning administrative modernization, all administrative procedures of the SBV have been implemented in accordance with the TCVN ISO 9001: 2008 national standard and posted on the Web Portal to meet the requirements of transparency and to facilitate institutions and individuals to supervise SBV inhandlingadministrative procedures.Information technology has also been applied comprehensively in all administrative activities such as an unified information system for governance
